From Helen Newberry Joy Hospital

Helen Newberry Joy Hospital has been awarded the 2024 Governor’s Award of Excellence in recognition of its exceptional dedication to Emergency Department (ED) transfer communication.

This award, which was received by Catelyn Schuck and Kassandra Rushford on September 12 in Lansing, reflects our consistent dedication to patient safety and meticulous record-keeping when transferring patients from our Emergency Department (ED) to other hospitals.

The award specifically highlights excellence in ED transfer documentation, ensuring that every patient transferred to another facility has complete and precise documentation.

This process is essential for seamless, informed handoffs between providers and is critical to maintaining patient safety. Accurate, comprehensive transfer records areessential to help receiving facilities understand each patient’s condition and avoid any delays in care.

Over the program period—from May 2022 to May 2024—our facility consistently demonstrated 100% compliance in submitting these quarterly reports. Notably, the target benchmark for this measure is set at 92%, making our perfect record even more remarkable.

Receiving this award acknowledges the dedication and thoroughness of our ED staff, who work tirelessly to uphold the highest standards in patient care and safety. This award is a testament to our team’s hard work at keeping the patient the center of everything we do.